Refund Policy

Consumers may request a return within 14 days after receiving the order, under the terms provided by law.

To start the process, contact us at [email], stating the order number, name, product and reason for the request.

Products must be returned in good condition, complete, without signs of misuse and, where applicable, in the original packaging.

For hygiene and food safety reasons, sealed food products opened after delivery may not be accepted for return.

If you receive a damaged, incorrect or incomplete product, contact us within 48 hours of delivery, sending photos of the packaging and product.

After reviewing the case, we may replace the product, issue a refund or propose another suitable solution.

Except in cases of our error or damaged product, return shipping costs may be borne by the customer.

We recommend tracked or proof-of-shipping returns, as we are not responsible for returned orders lost during transport.

After receiving and checking the returned product, we will inform the customer whether the refund is approved or refused.

When approved, the refund will be processed using the same payment method used for purchase unless otherwise agreed.

The time for funds to become available may vary depending on the bank, card issuer or payment provider.

Personalised products, perishable products, products opened for hygiene or food safety reasons and other cases provided by law may be excluded from return.